Shipping Information

SHIPPING

Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.

International delivery times vary, depending on where you are shipping from and where your parcel is going to. (Please note these do not include weekends & holidays).  

 

ORDER PROCESSING

  • All orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

SHIPPING METHODS

  • We offer standard and expedited shipping options for domestic and international orders.
  • Shipping costs are calculated at checkout based on the destination and chosen shipping method.

INTERNATIONAL SHIPPING

  • Standard International Shipping: Estimated delivery within 7-21 business days. Customs processing may affect delivery times.
  • Please note that international customers are responsible for any customs duties or taxes imposed by their country.

ORDER TRACKING

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track the progress of your shipment using the provided tracking information.

SHIPPING DELAYS

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs, or carrier delays may impact delivery dates. We appreciate your understanding in such situations.

INCOMPLETE OR INCORRECT ADDRESSES

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

LOST OR STOLEN PACKAGES

  • VIRALIGHT is not responsible for lost or stolen packages. Please ensure a secure delivery location or consider adding shipping insurance for added protection.

If you have any questions or concerns 

We are here to assist you! Please send email us at support@viralightofficial.store